Delivery
We aim to deliver UK Mainland orders next working day (Monday – Friday) if placed by 3 pm. We will do our best to meet the delivery timescales above, but these timescales are only approximate and are not guaranteed. Sometimes a parcel can be late due to reasons that are beyond our control. If your parcel does not arrive within the expected delivery time period, please contact us so that we can find out what has happened. We shall have no liability however for any delay in the delivery of products ordered.
Please see below for the delivery services available and the cost of delivery for UK mainland.
| Delivering to | Shipping options | Delivery time (from despatch) | Cost | Please remember |
| UK Mainland Over £50 | Next Day Delivery (DHL) | 24 hours(Excluding Highlands and Isle of Man which are 48 hours) | FREE | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
| UK Mainland Over £50 | Royal Mail Recorded | 1-5 Working Days | FREE | This service is used for smaller items |
| UK Mainland Under £50 | Next Day Delivery (DHL) | 24 hours(Excluding Highlands and Isle of Man) | £3.99 | Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it) |
| UK Mainland Under £50 | Royal Mail Recorded | 1-5 Working Days | £3.99 | This service is used for smaller items |
Returns
Please make sure you contact us before returning any item(s) on customerservice@feridax.com .In this email please make sure you advise the why you would like to return the item or the issues you are having with the item(s)
We hope that you will be pleased with your purchase, however in the event you are unhappy with your product or have an issue, Spada is happy to accept returns on the following basis:
If the product is faulty or defective, you can send it back to us so we can take a look at it and determine what went wrong! Goods that are defective or damaged will have be reported to Spada within 7 days of delivery. You’ll need to include a copy of your receipt/invoice with your return and then re-package and seal it in the original packaging. Visit https://www.dhl-returns.com/spada/lite to begin the return process.
If your product is neither faulty nor defective, you can return it to us for free! Keep in mind that it will need to be UNUSED, not damaged or defective and returned within 30 days of purchase with the original tags and in original condition including packaging. You’ll need to include a copy of your receipt/invoice with your return and then re-package and seal it in the original packaging. Visit https://www.dhl-returns.com/spada/lite to begin the return process.
Please make sure you contact us before returning any item(s) on customerservice@feridax.com. In this email please make sure you advise the why you would like to return the item or the issues you are having with the item(s). In the header of the email please quote your order number.
Please be aware, items returned that are found to be damaged due to Buyer’s fault will mean you would become liable for the cost of remedying such damage and the associated carriage cost.
This policy is offered in addition to your statutory rights.
Faulty item or need advice?
If you have any questions regarding any of our products, please email us on customerservice@feridax.com. One of our Spada team will be in contact as soon as possible to assit.
Think your item is faulty? again please drop us an email with as much information as possible to that we can assist you.
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