MTB HELMET CRASH REPLACEMENT

If you are unfortunate enough to be involved in an accident that has caused any impact to your Spada MTB Helmet, we offer a crash replacement service* to reduce the price of replacing your helmet with the same model/colour. These helmets are provided at 50% off the Manufacturer’s Recommended Retail Price (“MRRP”).

To use the scheme, it is required: That you send SPADA the damaged helmet and provide a receipt or order confirmation email to establish that the helmet was purchased directly from SPADA or from a SPADA retailer. That the date of purchase was not more than 3 years prior to the date of submission for a replacement helmet via the scheme That you can provide details of the incident that caused the damage to the helmet. Please describe the date of the accident, where it took place and what you impacted. The scheme is intended to cover helmets which have had any aspect of their safety integrity compromised by a crash whilst cycling. Where there has been a lack of care or abuse of the helmet.

HOW TO REPLACE YOUR HELMET

Send the helmet, proof of purchase from (a photocopy of receipt is sufficient) and a letter of explanation as to the crash that caused the damage to your helmet, to:

SPADA c/o Feridax (1957) Ltd

Park Lane

Halesowen

West Midlands

B63 2NT

Tel: +44 (0) 1384 413841

Please provide a contact email address and preferably also a telephone number. Once we have received your helmet, proof of purchase and details of the incident that caused the damage, we will contact you to confirm if the request is approved and, if so, decide to swap it for a replacement helmet for you at 50% of the current MRRP. This service may be altered or varied at SPADA’s sole discretion and SPADA reserves the right to reject any claims under the helmet replacement service. If for any reason the request is refused, we will provide you with an explanation for that decision and will return your original helmet to you should you wish for it to be returned.

*SPADA will choose and suggest the replacement product.

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